Red Ribbon Store

FAQ'S

We hope you find this information helpful.  If you have a question that is not answered here, please feel free to contact us.

Ordering

Payments

Shipping

Returns

ORDERING

1.  Click the Add To Cart  button.

2.  Click Continue Shopping to add more items OR

3.  Click Checkout  to enter your information and complete order process.

4.  Enter your Billing Information.  Bolded fields are required.  Check the box if the Billing   Address is the same as the Shipping Address.  Click Continue.

5.  Select your Payment Type: check, money order, credit card or PayPal. (Note: You do not need a PayPal account to use your credit card) Click Continue.

6.  Review your information.  If you need to make changes, click your browsers Back button.  If the information is correct, click Submit My Order!

7.  If you selected to pay with a credit card or PayPal you will be taken to the PayPal website.

7a.  To use your credit card, look for If you do not currently have a PayPal account, Click here button under your order information OR

7b.   If you want to use your existing PayPal account, enter your email under PayPal Login at the bottom of the page.

If you selected to pay with a check or money order, please print out the confirmation page to mail along with your payment.

All orders receive a confirmation email from PayPal and from this website using sales@redribbonstore.com of your product purchase.  You will receive another email from us as notification when your order has shipped.

PAYMENTS

Credit Cards:

RedRibbonStore.com accepts the following credit cards:

Visa - MasterCard - American Express - Discover

The majority of our customers use credit cards to pay for their orders. Paying by credit card streamlines our billing process and helps us keep our prices the lowest you'll find. Please note that PayPal is our credit card processor and you will see their name on the checkout page. You do not need to have a PayPal account to use your credit card.  Sorry, we cannot fulfill credit card orders mailed to us.

Rest assured that you can safely enter your credit card number via PayPal's secure server, which encrypts all submitted information and makes all transactions safe and secure.

Checks and Money Orders:

Please print out the product page, write how many you'd like and mail a copy along with your payment to:

American International
PO Box 55204
Valencia, CA 91385-0204

Please keep in mind that personal checks will be held until they clear. Must be denominated in US dollars and drawn on a US bank.

SHIPPING

How long until I get my order?
Order processing time is 1 to 2 business days.
US Postal Service First Class Mail takes approximately 2-5 business days.
If Priority Mail service was ordered the shipping time is 2 days.

Can I ship to a P.O. Box, PMB or APO?
Yes.

Do I need to sign for the package?
No, it will be delivered with your regular mail by the US Postal Service.

What type of packaging will it be shipped in?

All orders shipped First Class Mail will be in a padded brown envelope. Those shipped via Priority Mail will be in a USPS Priority Mail envelope or box. The return address is from “American International”.

Can I have my order shipped Internationally?
All orders shipped outside the U.S. will be charged a $3.00 shipping and handling fee.

I have a special shipping request. Can you accommodate it?
In most cases, yes. If you need to ship the product to your place of employment, military unit,
in care of someone else’s name or if you are traveling, etc., simply put a comment in the Special Shipping Instructions box (on the Payment Information page) and we’ll take care of it.

RETURNS

If, at any time within 30 days of receipt of your order you decide that you don’t want any
item -- for any reason – you can return it for your money back as long as it is not damaged.

All we ask is that before you return an item is to please e-mail us at sales@redribbonstore.com, and we'll do our best to resolve the issue, question or problem.

If you decide to return it anyway, please drop a note in the shipping envelope telling us why you were unhappy with the product. We strive to keep our customers happy.

Upon receipt of the unopened package we’ll immediately provide a refund (less shipping and handling charges, if applicable) to the same credit card or PayPal account used to make the purchase.  If you paid with a check or money order, will refund your order in the same manner.
 

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Published by American International AIDS Foundation